Things Canadians don’t know about their own country # 736
The next time you call the customer service line of TD Canada Trust, Telus, Air Canada or most other Canadian companies and hear the familiar "Press One service in English. Appuyez sur le 2 pour le service en Français" and feel all happy and proud that you live in a multicultural and bilingual country where all citizens are equal and live very close to a Tim Horton’s, think about this:
Those of us who press two wait twice as long as those who press one to get an answer because there is only one bilingual agent in the entire Mississaugua call center.
When you finally get an answer it’s in English because the bilingual guy doesn’t work on Tuesdays/weekends/Ramadan.
If you happen to reach the bilingual agent, you end up speaking English anyway because he was hired by someone who did not speak French and he actually has a hard time handling complicated concepts like, say, numbers, in French.
Very often, the system simply hangs up on you anyway.
Press two for Second Class Citizens, Canada!