AngryFrenchGuy

The Myth of Montreal’s Bilingual Hospitals

with 184 comments

Dying generally sucks, but you do get a few perks: things like a 24h VIP direct line to a nurse you can call when weird things start happening to your mother’s cancer-ridden body.

The thing is, at night the system is rigged up so that you have to go through the Montreal General Hospital’s internal operator to get to the nurse.  Not the public operator used to communicating with the taxpaying public.  The internal switchboard lady.

Dispatch.  What service?

This being one of Montreal’s  “bilingual” hospital, in-house communications are in English.  It takes a few seconds for the operator to switch gears into French and a little bit longer for her to figure out French acronyms and terminology.

Selles?  Selles?  Shit!  What are selles?

Eventually I get the nurse on the phone.  The situation I’m describing is kind of gross and she recommends I take my mom to the emergency.

My mother used to be a patient of the Montreal Neurological Hospital’s Docteur Olivier, the French-speaking successor to the legendary Dr. Wilder Penfield who revolutionized brain science, and the living proof that Montreal’s English hospitals are, according to the Montreal Gazette, nothing but a “mischievous myth”.

“There are French ones and there are bilingual ones”, they explained after former Québec Prime Minister Jacques Parizeau was admitted to the Jewish General Hospital last week.  “Parizeau is getting that care in French – or, at least he is if that’s what he wants. Parizeau’s English is so fluently mellifluous he might just choose to use it.”

While I’m sure the staff at the Jewish will avoid the diplomatic faux pas of addressing Monsieur Parizeau in English, those of us who haven’t managed to come as close to breaking up Canada don’t quite receive the same level of consideration.

When my mother’s name was moved from the interesting cases list to the basket cases list, Dr. Olivier passed her file on to a Czech doctor who didn’t speak a word of French.  He greeted every patient in the clinic hallway with a single question:

Do you speak English?

Only about 40% of patients in Montreal’s bilingual hospitals are English-speaking so the doctor spent the first ten minutes of every second consultation sighing loudly as he fished around for an idle nurse, orderly or first year student who could translate his patients for him.  I got on his good side by setting aside my modest expectation that in 2009 my mother was entitled to receive health care in French in Québec.

The Neuro doesn’t have an emergency ward so that night I take her across the street to the Royal Victoria Hospital, named for the glorious British Queen who spoke German, English, French and Hindustani.  A doctor walks into our examining room wearing a hijab.  This is English Montreal, a tolerant, multicultural community where people value and respect each others cultures…

Do you speak English?

Non.

Really? Are you sure?

The doctor tells me that she can take a look at my mother now or that we can wait.  Mother’s been writhing in pain for about seven hours now, so I take her hand and tell her softly that it’s her turn to be bilingual.

Because my family refuses to live in Saguenay or Rosemont where we belong, we, like 1.7 million Québécois from Côte-des-Neiges to Val-d’Or — people like Jacques Parizeau, Yves Michaud, Pauline Marois, Éric Lapointe and the AngryFrenchMe — have been designated as wards of the McGill University Hospital Center.

Every single word of every single medical file of every single member of my family is written entirely in English.

Twenty-five percent of the province of Québec’s health care is administered by a medical establishment that doesn’t require it’s doctors to learn a single word of the language spoken by the majority of their patients.  The Charest government just gave McGill 3.6 billion dollars, half of the tax dollars earmarked for the construction of two university hospitals in Montréal.

No need to worry, according to The Gazette.  For that price they’ll even care for separatists.  Me and my mom’s can be assured that Montreal’s bilingual hospitals “are open to all, regardless of language, creed, ethnicity, or political conviction.”

The day shift doctor who showed up in the morning didn’t speak French either.  I don’t speak French I’m from Brazil, he told me, almost proud of himself.

I made him speak to me in Spanish.  He got the point and dropped the grin.

(Now let’s have a moment of silence for the millions of Mexican-Americans who don’t have access to health care in their own language.  Aren’t you just fucking proud to be Canadian right now?)

That night was a hard one, but it wasn’t the toughest yet.  I spent many other long nights at the Royal Vic and the Montreal General Hospital with my mother.  Tired, scared and confused by the quick succession of unfamiliar faces coming and going around her, my mother started to speak to me in English in those last few weeks of her life.

My father had started to do the same thing in the last days of his life.  So did my grand-mother.  So did my grand-father.

Anyone still wondering why I’m angry?

Add to FaceBookAdd to Google BookmarkAdd to Twitter SHARE.  ALL THE COOL KIDS ARE DOING IT.

Written by angryfrenchguy

April 12, 2010 at 7:00 am

184 Responses

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  1. I feel for you Heidi. I too had a similar experience but in Montreal. My parent had suffered from two heart-attacks and was in ICU, when she came to, she suffered memory loss as she had been revived. If it weren’t for their children, she would not have understood what they were saying to her. Thank goodness she is still here today and that she has us. Our elderly were not as fortunate as we are, or our children and French was taught only at the grade 5 level and there wasn’t much of it.
    On a brighter note, I recently took my child to the Montreal Children’s hospital (another bilingual hospital) and the language I heard most was French however, doctors/nurses etc…spoke both languages. There was even a Hindi gentleman who didn’t really understand either language and they went and got an interpreter for him. I must commend the hospital on their service and care!
    I think it wouldn’t be a bad idea for immigrants to learn French, or have a working knowledge of French either prior to arriving in Quebec, or once they are here and they should definitely be followed up on. They are offered French courses upon arrival but unfortunately are not checked up on afterwards.
    Sorry to hear about your parent Heidi. :(

    lynn

    July 20, 2010 at 9:39 pm

  2. go to the south shore…they only speak french there!!!!!!!

    Anonymous

    July 19, 2012 at 11:56 am

  3. The Royal Vic and the Neuro are on land donated by a wealthy English man named Hugh Allen Allen and his rich English friends poured enough into the hospitals to make them what they are today. It has been an English hospital since it’s inception and why not, English money built it.
    When I go to the Hospital here in Verdun I am expected to speak french. The Verdun General is a French hospital and always has been. It was built and paid for by French people. That’s the way life works. It’s not done to antagonize or harm anyone. It’s life. Ed brown

    Anonymous

    October 23, 2012 at 1:48 pm

  4. About the bilingual hospital thing.
    There is a problem of general bilingualism in Quebec. The government does not want you to be bilingual. The school system gives a general dumpster quality education where languages, writing, maths etc are below level of expectation to obtain a highschool diploma. Teachers are not expected to perform and produce a proper level of litteracy,and funtionality in basic subjects. So don`t expect people to be bilingual, they can`t even write properly in their own mother tongue.

    Now. The facts in this presented article stating stating that doctors, medical professionnels who in their line of work have to deal with patient and communicate with them, cannot even speak french and sometimes speak a barely understandable english should not be acceptable. Higher standard of language knowledge in french and english shoud be required from all professionnels to practice in Quebec.

    The minimum they could have done was to find someone to translate for you in the hospital. This can be done and you can request it. All you nead is someone able to translate. But the most important conideration these days, is to find a doctor who won`t screw up or butch the job or leave patient in pain refusing to give them pain killing mecication. I saw this in a nursing home and can testify to it. When the moral standard goes down everything else follows.
    The province of Quebec is politically french speaking, but the power in place does not understand it neads to improve the quality of teaching in schools to promote this. But they can`t even do that. The other reality is Canada is an English majority and so is the USA our closest nabour. So Quebec is a small minority in a sea of anglophones. Quebec`s policies are misguided , inefficient and set for failure in the long run. If you are french speaking you nead basic english and if you are Anglophone you nead French to get along with people and work. You caqnnot come to the work place speaking no French and no English. This is totaly unacceptable.

    Baby G

    April 4, 2013 at 12:58 pm


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