Making a Complaint to the OQLF for (and because of) Idiots
As part of my mission to demystify the strange and scary place called Québec, today, boys and girls, I’m going to initiate you to the most vile and hateful ritual that we separatists have been known to partake in. Grab your garlic and keep one browser window on justin.ca, we’re going deep into the bowels of evil French Brotherhood. For you, the inquisitive readers of AngryFrenchGuy, I will renounce the anonymous protection bestowed on me by my brethren and take you through my very first complaint to the Ordre de la Langue Française du Québec.
…or Office de la Langue Française. Whatever.
Growing up in NDG-by-the-Décarie, I’ve always been keenly aware of the difficulty a Francophone can have in obtaining service in French in some parts of Montreal. That said, on the whole, most people were in good faith and you just avoided the stores run by the others. Things had this way of working themselves out.
I had never made a complaint to the OQLF and never expected that would be something I would do. I’ve never been a strong supporter of defending French through legislation – except when it comes to the language of education – and I have always prefered to let my money do the activism.
I came back to Montreal after spending a few years living mainly in Ontario and the contrast hit me in the face like like a STM bus rear-view mirror. Whereas shopkeepers in Toronto were friendly helpful people who seemed to value the service aspect of their profession, in Downtown Montreal I was confronted with aggressive and resentful assholes who made no attempts to hide their sighs of exasperation when I asked to be served in French. Worse, the random NDG dinosaurs who would simply refuse to serve you in French were franchising all the way east on Saint-Denis and beyond.
It was while I was struggling with this increasing frustration and disgust that I came across the nice people at Boffey Auto Sales.
I was looking for a car on the Internet and found one I liked on boffeyautosales.com. I looked for the phone number on the page and I noticed it was all in English. I looked for a Français button, or something. There was none.
I decided to send the company an email. I’m not thinking of bill 101 or of the OQLF at this point. I’m talking about the good old fashioned free market. I sent the shopkeeper my grievance and hoped this would eventually influence him to change his approach. Here’s the copy/paste of my missive:
I was going to visit your business to look for my next vehicle but a quick visit to your website made me understand you are not interested in my business.
Hint: Only 17% of Montrealers have english as their mother tongue. Maybe some service in the language the est of us speak would help sales!
Meilleure chance la prochaine fois.
A bit of a wise-ass, but nevertheless polite.
Now here is the response I got from the good people at Boffey:
Hi George, (your name with the correct spelling!)
You seem to be able to communicate quite well in english. It really is too bad that you are so ignorant that you would let language stand in the way of getting a great deal!
Most of the traffic our website sees is from ebay, which you are probably aware, is in english. We advertise on http://www.lespac.com in the language you prefer, and are fluent in both english and french. We have a large french speaking customer base who are interested in getting a deal, not in bickering over language.
The cost to put together the website you see was 2,300$. It seems expensive, but vehicles can be uploaded, and listings modified by a child it is so simple. It would have cost an additional 1,000$ to have it translated. Seeing as most of our online business is conducted in the 9 other provinces that make up our COUNTRY, we decided to save a few dollars. To date you are the only one who has been insulted.
I am actually happy that you made the decision to avoid our lot. Dealing with pigheaded fools such as yourself rarely leads to any profitable business.
Be sure to take a trip on by Encan Direct H. Gregoire, MTL Autoprix or Corporatif Renaud, just to name a few, where you will be catered to in the language of your choice, and will also pay the price for it!!
Hint: The mother tongue of 88% of CANADIANS is english.
That’s the day I made my first complaint to the OQLF.
Easiest thing I’ve ever done in my life. Clicked here: www.olf.gouv.qc.ca/francisation/respect/plainte.html, filled the form in 5 minutes and emailed it back. Got a message from the OQLF a week later saying they’d received my complaint. That’s the last I’ve ever heard of it.
As the website is still only in English even though the courts have ruled that ecommerce is absolutely within the OQLF’s jurisdiction, I can only guess that my complaint is one of the 1000′s that the Imperial Guardians of the Language just delete every year.
And you know what? At the end of the day I’d rather they go after Best Buy and Coach Canada than a poor chump selling used cars on ebay.
In fact, I actually could’ve accepted Mr. Weir’s explanation that the website is only for business outside Québec, had he told me politely. But that day, all I could think was that either he was going to have pay 1000$ to translate his website or he was going to have to pay a 1000$ fine. Busted.
Perhaps this is an illustration of how the system makes it to easy for people to make impulsive complaints about trivial problems.
On the the other hand, it is also a good example of how many business people bring problems upon themselves by being first-class twits.
Re-reading that email a year later, I feel I just might file a second complaint right now…